Help Center
ace165 Frequently Asked Questions
From opening an account to making withdrawals — find clear answers to all your questions about ace165 right here.
Welcome to ace165. This FAQ page is designed to give Bangladeshi players detailed answers to the most common questions. Whether you want to know about account registration, depositing with bKash or Nagad, bonus terms, how to play games, or how to play safely — everything is organized here. Click on any question to see the full answer. If you need further help, our 24/7 live chat support is always available.
Section 01
Account and Registration
Opening an account at ace165 is very straightforward. Go to the ace165 Login page and fill in the registration form with your mobile number or email.
Choose a strong password and complete the age verification. Once registration is complete, you can start playing right away.
Please note that this platform is only for users aged 21 and above.
No, only one ace165 account is allowed per person. Attempting to open multiple accounts may result in all accounts being suspended and any remaining balance being forfeited.
If you have any issues with your account, contact us via live chat — we will resolve it quickly.
Click the "Forgot Password" option on the ace165 Login page. Enter your registered mobile number or email — a verification code will be sent to you.
Enter the code and set a new password. The entire process can be completed in just a few minutes.
If you run into any trouble, speak to us directly via live chat.
Yes, ace165 may request identity verification for large withdrawals or for security reasons.
You may need to submit a copy of your national ID or passport along with your mobile banking account details.
This process keeps your account secure and helps prevent fraudulent activity. Verification is usually completed quickly after documents are submitted.
You can change your email address, contact information, and password from your account settings.
For key details like your name or date of birth, you will need help from our support team, as these are tied to verified information.
For any changes, contact us via 24/7 live chat.
Category 02
Deposits & Withdrawals
Deposits from bKash to ace165 are usually credited to your account instantly.
Make the payment to the ace165 bKash number shown on the deposit page, enter the transaction ID, and confirm the deposit.
In some cases it may take up to a few minutes. If you have any issues, contact us via live chat with a screenshot of the transaction.
The minimum deposit amount at ace165 is ৳100, which applies to all methods — bKash, Nagad, and Rocket.
For withdrawals, the minimum amount is ৳500. There are no extra fees for making multiple small deposits,
but withdrawal requests cannot be processed if there is not enough balance.
Go to the withdrawal page and select Nagad, then enter your Nagad number and the withdrawal amount (minimum ৳500).
ace165 typically completes withdrawals within 10 to 45 minutes.
Please note that the withdrawal will be sent to the same Nagad number you used when making your deposit.
ace165 does not charge any deposit or withdrawal fees of its own. However, bKash, Nagad, or Rocket may apply their own transaction fees,
which will be shown in the respective app. For full transparency, check the fee amount in your mobile banking app before making a transaction.
To pay with Rocket, select the Rocket option on the ace165 cashier page. Send the payment to the Rocket number shown,
copy the transaction reference number, and enter it in the ace165 form.
The minimum deposit is ৳100 and the process is usually completed within a few minutes.
Withdrawal processing at ace165 typically takes 10 to 45 minutes.
During busy periods or when verification is required, it may take a bit longer.
If more than 45 minutes have passed, contact us via live chat with your transaction ID — our team will look into it right away.
Category 03
Games & How to Play
To bet on BPL matches at ace165, go to the Cricket section and select the ongoing or upcoming BPL match.
You will find a variety of betting markets including match winner, top batter, total runs, and over/under.
Betting odds are updated in real time. Enter your stake in the bet slip and confirm. Winning bets are settled automatically after the match ends.
ace165's slot games are developed by top providers including PG Soft, Pragmatic Play, and JILI.
When you press the spin button, the result is determined by a Random Number Generator (RNG), making it completely fair.
Each game may include bonus rounds, free spins, and multipliers. Before playing, it is a good idea to read the rules by clicking the "?" or "i" icon in the game.
Yes, ace165 is fully mobile-friendly. The site works smoothly in any Android or iOS browser —
no separate app download is needed. Slots, live casino, cricket betting — everything is optimised for mobile screens.
Use a stable internet connection for the best experience.
RTP is the average percentage of total bets that a game returns to players over the long term.
For example, a 96% RTP means that on average ৳96 is returned for every ৳100 wagered — but this is an average across millions of spins,
not a guarantee for any single session. A higher RTP is generally more favourable for players, but luck and the nature of the game also matter.
ace165's live casino lets you play live Baccarat, Roulette, Blackjack, Sic Bo, and many other table games with real dealers.
Streamed live from world-class provider studios including Evolution Gaming and Ezugi, these games give you the feel of a real casino.
Support in the Bengali language is also available.
Yes, live in-play betting on the T20 World Cup, IPL, and other international cricket tournaments is available at ace165.
Odds are updated after every over during the match, giving you more strategic betting opportunities.
Go to the Cricket section to see a list of all ongoing tournaments.
Category 04
Bonuses & Promotions
After opening a new account, ace165 gives you a 100% welcome bonus on your first deposit — up to ৳20,000.
That means if you deposit ৳1,000, you get another ৳1,000 as a bonus, bringing your total balance to ৳2,000.
To receive the bonus, enter the promo code at the time of deposit if one applies, and read the terms and conditions.
A wagering requirement means you need to place bets a certain number of times on the bonus amount before you can withdraw it.
ace165's welcome bonus comes with a 25x wagering requirement.
For example, if you receive a ৳1,000 bonus, you need to complete a total of ৳25,000 (1,000 × 25) in bets. After that, winnings from the bonus can be withdrawn.
ace165's VIP programme has 4 levels: Bronze, Silver, Gold, and Platinum.
You move up to higher levels by playing regularly. Weekly cashback increases at each level — up to 0.2% at Bronze, 0.5% at Silver, 0.8% at Gold, and 1.0% at Platinum.
VIP members receive cashback on their net losses each week.
Your weekly cashback rate is determined by your VIP level and is automatically added to your account at the start of each week.
Since cashback is added directly to your balance, it can be used immediately for playing or withdrawals (subject to applicable terms).
The ace165 welcome bonus is generally usable on slots and casino games.
For using a bonus on cricket or sports betting, there may be dedicated sports bonus promotions.
Check the promotions page or ask via live chat for the latest information, as offers are updated regularly.
Category 05
Security & Responsible Gaming
Yes, ace165 uses the highest standard of SSL encryption to keep your personal and financial information secure.
All transactions are processed through encrypted channels and your information is not shared with any third party.
You can find more details in our privacy policy.
Yes, all games at ace165 are developed by established and regulated software providers, who have their RNG (Random Number Generator) regularly tested by third-party auditors.
This ensures that the outcome of every spin or bet is completely fair and not predetermined. Fair play is our core commitment.
No, ace165 is strictly for persons aged 21 and above only.
Age verification is in place during the registration process. Any attempt by a minor to open an account will be rejected, and any account already opened will be closed.
ace165 takes responsible gaming very seriously. If you feel you are unable to keep your playing under control,
set a deposit limit, use the self-exclusion option, or take a break from your account for a set period.
Our support team is always ready to help with this. Visit our Responsible Gaming page to learn more.
To self-exclude, contact our 24/7 live chat support or send an email to [email protected].
After verifying your identity, your account can be closed for a set period or permanently.
During this time, requests to reactivate the account will not be accepted, which is for your own protection.
ace165 offers two support channels: you can connect directly via 24/7 live chat from any page on the site,
where you can communicate in Bengali. Or you can write to us by email at [email protected].
Our team aims to respond as quickly as possible.
Still have questions? Contact support
If you could not find the answer to your question in this FAQ, our 24/7 Bengali live chat support team is always ready to help. Chat with us directly or write to us by email — we will get back to you quickly.
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