ace165 Privacy Policy

ace165 is a trusted online gaming and sports betting platform in Bangladesh. We are firmly committed to protecting our users' privacy. This privacy policy describes how ace165 collects your personal information, the purposes for which that information is used, the circumstances under which it may be shared with third parties, and how your information is kept secure.

This policy applies to the ace165 website and all associated digital services. If you have any questions after reading it, please contact our support team.

ace165 collects various types of information to provide its services. This information is divided into the following categories:

2.1 Information You Provide Directly

When you register with ace165 or contact us, you provide the following information:

• Full name
• Email address
• Date of birth (for age verification)
• Residential address
• Preferred payment method (bKash, Nagad, Rocket)
• Identity verification documents (where applicable)

2.2 Automatically Collected Information

The following information may be collected automatically while you use ace165:

• IP address and device type
• Browser type and version
• Pages visited and session duration
• Data from cookies and similar tracking technologies
• Device operating system information

2.3 Transaction Information

The following information is recorded when you carry out financial activities on ace165:

• Deposit and withdrawal amounts and timestamps
• Brief identifier of the payment method
• Betting and gaming history
• Bonus and promotion usage details

ace165 uses the information it collects only for the following lawful purposes:

• To process account registration and management
• To verify age and confirm identity (in compliance with the 21+ policy)
• To process financial transactions and confirm deposits and withdrawals
• To ensure platform security and prevent fraud
• To provide customer service and resolve complaints
• To monitor responsible gaming
• To inform you about relevant promotions and offers (with your consent)
• To improve service quality and resolve technical issues
• To meet legal obligations

ace165 never sells your information to third parties. Your privacy is not a commercial product for us.

ace165 uses cookies and similar tracking technologies to operate the website smoothly. A cookie is a small text file stored in your browser.

4.1 Essential Cookies

These cookies are essential for the basic operation of the ace165 platform. Without them, it is not possible to maintain login sessions, ensure security, or use the platform.

4.2 Functional Cookies

These cookies remember your preferences and settings so you have a better experience on your next visit.

4.3 Analytical Cookies

ace165 may use analytical cookies to collect site usage statistics in order to improve its services. This information is collected in a completely anonymous manner.

You can disable cookies at any time by changing your browser settings. However, please note that disabling essential cookies may cause some ace165 services to not work correctly.

ace165 may share information with third parties in limited circumstances and under the following conditions:

5.1 Service Provider Partners

ace165 works with trusted technology and payment service providers to operate the platform. These partners provide specific services on behalf of ace165 and are bound by strict confidentiality agreements.

5.2 Legal Obligations

If providing information is required by law, a court order, or the direction of a regulatory authority, ace165 will comply with that obligation.

5.3 Fraud Prevention

Information may be shared with relevant authorities for the purpose of detecting and preventing money laundering, fraud, or other illegal activities.

Important: ace165 never sells your personal information to advertisers or third parties.

ace165 takes industry-standard technical and organisational measures to protect your information:

• SSL (Secure Socket Layer) encryption — on all data transfers
• Storage of sensitive information in encrypted databases
• Access controls — only authorised staff can view information
• Regular security audits and vulnerability assessments
• Firewall and intrusion detection systems
• Two-Factor Authentication support

Please note, however, that no method on the internet is one hundred percent secure. ace165 strives to ensure the highest level of security, but complete security cannot be guaranteed. Please also keep your account password private and do not share it with anyone.

ace165 retains your information according to the following policy:

• All information is retained while your account is active.
• After an account is closed, certain information may be retained for a defined period due to legal obligations.
• Financial transaction records are retained in accordance with applicable law.
• After you opt out of marketing communications, the relevant information is updated as promptly as possible.

After the defined retention period ends, ace165 securely deletes or anonymises the information.

As a user of ace165, you have the following rights regarding your own information:

8.1 Right to Access

You may request at any time to know what information we hold about you.

8.2 Right to Correction

If any of your information is incorrect or needs to be updated, you may request a correction.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations.

8.4 Right to Object to Processing

You may object at any time to the use of your information for marketing purposes. In that case, ace165 will action this immediately.

8.5 Right to Data Portability

You may request your personal information in a common, machine-readable format.

To exercise these rights, use the contact details below:

ace165 strictly does not provide services to anyone under the age of 21. This platform is intended solely for adults. ace165 does not knowingly collect information from any minor.

If it comes to our attention that information has been collected from a minor, that information will be deleted immediately and the associated account will be closed.

If as a parent or guardian you believe your child has registered with ace165, please contact our support team.

The ace165 platform may contain links to third-party websites. These external sites have their own privacy policies and ace165 is not responsible for them. It is recommended that you read their privacy policies before visiting any external site.

When using payment gateway services (bKash, Nagad, Rocket) on ace165, the privacy policies of those service providers may also apply.

ace165 reserves the right to update this privacy policy as needed. In the case of significant changes, we will notify you in the following ways:

• By publishing a notice on the website
• By sending a message to your registered email address
• By informing you about the update at your next login

Continued use of ace165 after an update will be considered your consent to the new policy. We therefore recommend that you visit this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, the ace165 support team is always ready to assist you:

ace165 takes all privacy-related requests and complaints seriously and handles each matter appropriately. Your trust and confidence are our most valuable asset.