Legal Document

ace165 Terms and Conditions

This page describes in detail all conditions for using the ace165 platform, including account policies, bonus rules and payment terms.

Last updated: January 2026 — These terms and conditions may change at any time. Regular review is advised.

Table of Contents

1. General Terms and Conditions

By accessing the ace165 platform, completing registration or using any service, you acknowledge that you have fully read, understood and agreed to be bound by these terms and conditions. These terms form a binding legal agreement between ace165 and the user.

The services of ace165 are provided for entertainment purposes only. By using this platform, you confirm that you are placing bets or playing games voluntarily, knowingly and at your own personal responsibility.

Important: If you disagree with any part of these terms and conditions, please do not use any services of ace165.

ace165 reserves the right to partially or fully change, amend or update these terms and conditions at any time. Updated terms will take effect immediately upon publication. It is the user's responsibility to visit this page regularly to stay updated.

2. Account Registration and Management

2.1 Eligibility to Register

To open an account with ace165, you must meet the following conditions:

  • You must be at least 21 years of age (for users aged 21 and above only).
  • You must provide accurate and verifiable personal information.
  • You must not already have an active account with ace165.
  • You must comply with all applicable local laws and regulations.

2.2 One Account Policy

Each user may operate only one account. Opening multiple accounts is strictly prohibited. If this rule is violated, ace165 may close all associated accounts and forfeit any balances without prior notice.

2.3 Account Security

It is your responsibility to keep your account login details completely confidential. Your password should not be shared with any third party. If you suspect unauthorized access to your account, notify ace165 support immediately. The account holder is responsible for all activities carried out from the account.

2.4 Accuracy of Information

All information provided during registration must be truthful, accurate and complete. ace165 may request additional documents at any time for identity verification. Providing false information will result in immediate account closure.

3. Age Verification and Responsibility

ace165 is a responsible online gaming platform. This service is open only to users aged 21 and above. Any person under the age of 21 is strictly prohibited from using ace165.

ace165 reserves the right to verify the age of any user. A National ID (NID), passport or other government-issued document may be requested for verification. ace165 reserves the right to restrict account activity until age verification is completed.

For users aged 21+: Parents and guardians are advised to use appropriate parental control software to prevent minors from accessing ace165.

4. Deposit and Withdrawal Rules

4.1 Deposit Conditions

The minimum deposit amount at ace165 is ৳100 (one hundred taka). Accepted payment methods: bKash, Nagad and Rocket. Deposited funds must come from a payment method operated in the name of the registered account holder — deposits through third parties are prohibited.

4.2 Withdrawal Conditions

  • The minimum withdrawal amount is ৳500 (five hundred taka).
  • Withdrawals are generally processed within 10 to 45 minutes.
  • Withdrawals can only be made to the same method and account ownership used at the time of deposit.
  • Identity verification (KYC) may be required before a withdrawal can be processed.

4.3 Fraud Prevention

ace165 monitors every transaction. If suspicious activity is detected, ace165 may temporarily suspend withdrawals and conduct an investigation. If evidence of money laundering or fraudulent activity is found, the account will be permanently closed and the relevant authorities will be notified.

5. Bonuses and Promotional Offers

5.1 Welcome Bonus

ace165 offers new members a 100% first deposit bonus of up to ৳20,000. For example: deposit ৳1,000 and receive ৳1,000 in bonus, giving a total balance of ৳2,000.

5.2 Wagering Requirements

A 25x wagering requirement applies to all bonuses. This means you must wager 25 times the total bonus amount before the bonus funds can be withdrawn. Bonus funds cannot be withdrawn before the wagering requirement is met.

5.3 General Bonus Usage Rules

  • Each bonus offer has its own expiry date and conditions — please read the detailed terms at the time you receive the offer.
  • Multiple bonus offers cannot be used at the same time unless clearly stated otherwise.
  • ace165 reserves the right to change, suspend or cancel any promotional offer.
  • If bonus abuse is suspected, ace165 may cancel the bonus.

5.4 VIP Program

ace165 has a four-tier VIP program: Bronze, Silver, Gold and Platinum. As you advance to higher tiers, benefits including weekly cashback continue to increase. ace165 retains full authority to grant, change or cancel VIP status.

6. Gaming Rules and Fair Play Policy

6.1 Fair Play Policy

ace165 is committed to ensuring a fair and transparent gaming environment. The outcome of all games is determined by Random Number Generator (RNG) technology, which is completely impartial.

6.2 Prohibited Activities

The following activities are strictly prohibited on ace165:

  • Playing games using any kind of software, bot or automated method.
  • Attempting to influence game outcomes by colluding with other users.
  • Exploiting any technical flaw or vulnerability in the platform.
  • Any harmful action or attack directed against ace165.
  • Abusing the bonus system.

6.3 Technical Issues

If a game is interrupted due to a server outage or network problem, ace165 will work to resolve the issue as quickly as possible. In such situations, the decision of ace165 will be considered final.

7. Responsible Gaming

ace165 firmly believes in responsible gaming. We want all our members to enjoy games as entertainment — not as a source of financial or mental stress.

  • Do not bet more than you can afford to lose.
  • Do not treat gaming as a source of income.
  • Take regular breaks and set time limits.
  • Seek help if signs of problematic gaming behavior appear.

ace165 provides the option to temporarily or permanently close an account at the user's request. For more information, please visit our Responsible Gaming page.

8. Account Suspension and Closure

8.1 ace165's Authority

ace165 may temporarily or permanently suspend or close any account without prior notice for any of the following reasons:

  • Violation of these terms and conditions.
  • False or incomplete registration information.
  • Suspicious or fraudulent activity.
  • Operating multiple accounts.
  • Bonus abuse.
  • Use by a minor.

8.2 Closure at User's Request

If a user wishes to close their account, they may contact ace165 support. Any outstanding balance at the time of closure will be returned subject to applicable conditions being met.

9. Privacy and Data Protection

ace165 places the highest importance on protecting users' personal information. We use SSL encryption and other modern security technologies to keep your data safe.

Full details of how we collect, store and use your information can be found on our Privacy Policy page. By registering, you acknowledge that you have read and accepted our privacy policy.

ace165 does not sell or rent users' personal information to third parties. However, it may be necessary to share information with the relevant authorities to fulfill legal obligations.

10. Limitation of Liability

ace165 is not liable under any circumstances for the following:

  • Direct or indirect financial loss resulting from a user's gaming activity.
  • Loss caused by internet disconnection or network problems.
  • Loss caused by third-party software or device issues.
  • Loss resulting from unauthorized account access.
  • Service disruption caused by natural disasters or unforeseen events.

While ace165 strives to ensure service continuity and reliability, it does not guarantee uninterrupted service.

11. Policy on Changes to Terms and Conditions

ace165 reserves the right to change any part of these terms and conditions at any time. If changes are made, this page will be updated and the "Last Updated" date will change accordingly.

For significant changes, ace165 may send a notification to the registered email address. However, this is not an obligation of ace165. Continued use of the service after any change will be considered as the user's acceptance of the new terms.

Advice: Visit this terms and conditions page regularly so you can stay updated on the latest changes.

12. Contact and Dispute Resolution

12.1 Contact

If you have any questions, complaints or feedback regarding these terms and conditions, please contact the ace165 support team:

12.2 Dispute Resolution Process

If a dispute arises, you should first attempt to resolve it through the ace165 support team. You will receive an initial response within 7 business days of submitting a complaint to support.

The decision of ace165 will be considered final in all gaming disputes, unless evidence of an error or unintentional mistake by ace165 is found.

12.3 Related Pages

Visit these pages for more information: